Book Official VIA Rail Canada Train Tickets | Busbud (2024)

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1. Is there WiFi on VIA Rail Canada?

   Yes, there is WiFi on VIA Rail Canada! We recommend downloading your movies or favourite shows before your train trip, as the WiFi can lose its connection in rural areas. No worries, you'll still be able to check your emails and social media during your trip.

2. Are there power outlets or USB plugs on VIA Rail Canada?

   Yes, there are power outlets and USB plugs on VIA Rail Canada trains. No need to worry about running out of battery in the middle of your favourite movie. You'll also arrive at your destination with all your devices fully charged.

3. Are there any amenities available on Via Rail trains?

   Yes, Via Rail trains offer various amenities to enhance your travel experience. These may include comfortable seating with ample legroom, onboard Wi-Fi, power outlets to charge your devices, and dining options where you can enjoy a meal or snack during your journey. The availability of specific amenities may vary depending on the train route and class of service. It's recommended to check the details of your selected Via Rail train or contact customer support for more information.

4. Can you bring your own food on VIA Rail?

   You can bring your own food on the train as meals are not included in Economy class. However, there are also snacks, meals, and beverages available to purchase on board with cash or credit card

5. Do you have to print your VIA Rail Canada train ticket?

   No, no need to print your VIA Rail Canada ticket! Simply show your e-ticket on your smartphone along with a valid photo ID to board the train. Your e-ticket will be emailed to you when you book on Busbud.

6. Does VIA Rail Canada allow pets on board or in the hold of the train?

   Yes, VIA Rail Canada allows pets in the hold of the train. We recommend contacting VIA Rail Canada at least 24 hours before your trip to reserve your pet's place in the hold of the train. Certified Service animals are always allowed on the train.

7. What are the amenities on VIA Rail Canada trains?

   When travelling with VIA Rail Canada, you will be able to enjoy Air conditioning, Standard seat, , Lie-flat Seat or Bed, Hot Meal, , Power outlets, Toilet, Wifi, XL Seat. VIA Rail Canada will offer you a reliable, safe and comfortable train trip!

8. What is the baggage allowance on Via Rail trains?

   Via Rail's carry-on baggage policy for the Québec-Windsor route varies by class. In Economy Class, passengers are allowed 1 personal item (11.5lb/11kg) and 1 large item (50lbs/23kg) or 2 small items (11.5lb/11kg). The weight and size limits differ for each item. Passengers can also bring an additional carry-on item for a fee. In Business Class category, passengers can bring 1 personal item (11.5lb/11kg) and 2 large items (50lbs/23kg), with the same additional carry-on item option. The policy is the same for the long-haul trips, though additional items are not available.

9. How does VIA Rail accommodate someone traveling with special needs?

   Via Rail is dedicated to accommodating passengers with disabilities and ensuring an accessible travel experience. They provide wheelchair-accessible features, mobility assistance, designated seating, and welcome service animals. Via Rail's customer service is trained to address accessibility needs, and their website is designed to be accessible. It's best to contact VIA Rail to notify them that you'll need assistance a minimum of 48 hours prior to your departure.

10. Can I change or cancel my Via Rail ticket?

    Via Rail offers flexible ticket options that allow changes or cancellations, depending on the fare type chosen. Refundable tickets provide the most flexibility, allowing you to modify travel dates or receive a refund if needed. Non-refundable tickets may have restrictions and associated fees for changes or cancellations. It's important to review the terms and conditions specific to your ticket at the time of booking or contact Via Rail or Busbud customer support for assistance.See more about this subject in the ticket fare section.

11. Can you sleep in Economy on VIA Rail?

    Yes, there is plenty of space to sleep in VIA rail's oversized seats and you'll have lots of leg room. There is also a fold-down tray and the seat reclines to ensure your overnights are as comfortable as possible. You can carry on your own pillows and blankets, or you can purchase them on the train.

12. If I need assistance after my booking, how can I contact Via Rail?

    To reach Via Rail's customer service, feel free to call their dedicated phone number: 1-888-842-7245. Via Rail's friendly and knowledgeable customer service representatives are available to assist you with any inquiries, concerns, or booking-related questions you may have. Keep in mind that Busbud is also here to help you, 24/7!

13. How can I book Via Rail tickets?

    Booking Via Rail tickets on Busbud is quick and easy. Simply follow these steps:

    1. Visit the Busbud website or use the mobile app.

    2. Enter your departure and destination cities, along with your preferred travel dates.

    3. Select "Via Rail" as the operator.

    4. Browse through the available options, including different classes, fares, and schedules.

    5. Choose the Via Rail ticket that suits your needs and click "Book Now."

    6. Provide the necessary passenger information and complete the payment process.

    7. Once your booking is confirmed, you'll receive your Via Rail tickets via email or the Busbud app.

Via Rail fare types: choose the right option for your travel needs

Via Rail offers a variety of fare types to accommodate different preferences and travel requirements. Understanding the differences between these fare types can help you select the most suitable option for your journey. Here are the various Via Rail fare types:

1. Escape fare

The Escape fare is a cost-effective option that allows for changes to your travel plans. While it incurs exchange fees, you have the flexibility to modify your booking. Keep in mind that any fare difference will be charged if you need to book a more expensive fare.

• Exchangeable with fees of 50% of fare or a minimum of $20 (per direction)

2. Economy fare

The Economy fare strikes a balance between flexibility and affordability. You can make changes to your reservation by paying the applicable exchange fees. Additionally, if you need to cancel your trip, you can receive a refund, subject to refund fees.

• Exchangeable with fees of 25% of fare or a minimum of $20 (per direction)

3. Economy Plus fare

The Economy Plus fare offers maximum flexibility without incurring service charges. It allows for unlimited exchanges without any additional fees, making it an excellent option for travelers who anticipate potential changes in their plans. Moreover, you can enjoy the convenience of a full refund if needed.

• Completely flexible, exchangeable with no service charge

4. Business fare

The Business fare provides enhanced services and comfort for a premium travel experience. It allows you to modify your booking for a fee, and if you decide to cancel, you can receive a refund, subject to refund fees.

• Exchangeable with fees of 25% of fare or a minimum of $20 (per direction)

5. Business Plus fare

The Business Plus fare offers the highest level of flexibility and convenience. It allows unlimited exchanges without any service charges and provides the option for a full refund if your plans change.

• Completely flexible, exchangeable with no service charge

When choosing a Via Rail fare type, consider your travel needs, budget, and the likelihood of potential changes or cancellations. By selecting the appropriate fare, you can enjoy peace of mind and a smooth travel experience with Via Rail.

Via Rail Class Types

Via Rail offers different class types to cater to varying preferences and budgets. Each class provides a unique experience, ensuring a comfortable and enjoyable journey across Canada. Here are the class types available on Via Rail trains:

Economy

Economy Class is the most affordable option that offers comfort and convenience on all routes within Canada. Passengers in Economy Class enjoy spacious seating, ample legroom, and access to onboard amenities such as Wi-Fi and power outlets. This class is ideal for travelers seeking a budget-friendly option without compromising on comfort.

Business

Business Class is designed for passengers who desire an elevated travel experience. Available on most trips between Québec and Ontario, this class offers wider seats, additional legroom, and enhanced amenities. Passengers in this class also enjoy priority boarding, complimentary meals and beverages, and dedicated service from attentive staff.

Sleeper Plus

Sleeper Plus Class offers comfort and privacy for overnight journeys. Passengers in Sleeper Plus Class have access to private cabins or berths equipped with comfortable beds, fresh linens, and towels. Sleeper Plus passengers also enjoy exclusive access to lounges, complimentary meals, and priority service throughout their journey. This class is available for the routes between Toronto - Winnipeg - Edmonton - Jasper - Vancouver.

Prestige

For those seeking the utmost luxury and exclusivity, Prestige Class delivers an unparalleled travel experience. Available only for the route between Vancouver and Toronto, passengers in Prestige Class enjoy spacious cabins with large windows, en-suite bathrooms, and personalized service. Indulge in gourmet meals prepared by onboard chefs, access to exclusive lounges, priority boarding, and other premium amenities designed to create a truly luxurious journey.